Michael and Julie Webster, who are the principles of the company, founded Canadian Call Centre Advisory Group Ltd. in 1997. Both Michael and Julie have extensive and successful experience in the Customer Contact Centre Industry. In a very short period of time, they have compiled a very impressive list of clients. The reason for this is quite simple; CCCAG deliver the performance-based solutions that their clients expect, on time and on budget.

CCCAG, a completely independent advisory company, provides advice, strategic guidance and support to private and public sector clients. CCCAG's sole focus is the Customer Contact Centre Industry. CCCAG, not being affiliated with any other company, organization or vendor, provides realistic, objective and un-biased advice and guidance. CCCAG works within the existing culture of its clients to achieve the improvement results required. The company's services are completely scalable. CCCAG employs a virtual team approach when working with clients, using industry experts and associates as required to meet client needs. In this way, improvement projects of all sizes can appropriately and cost effectively be accommodated.

You've taken the first step by visiting the CCCAG Web site. Thank you. After browsing the site, take the second step and contact CCCAG today to see how they can help you and your team solve your most pressing call centre concerns.

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