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CCCAG designed this section specially for agents and supervisors.
In the near future you will find information here to help you help
yourself and your team. Whether it is about call centre ergonomics,
motivational tips, suggested ways to cope with stress and the day-to-day
frustration of interacting with unstable technology, specialized
personal and professional training or just some Call Centre Chuckles!
Don't forget to check
out CCCAG's call centre–specific training for agents and supervisors.
We are delighted to publish our first edition of CALL CENTRE CHUCKLES.
Did you know that the Call Centre Industry has developed its very
own vocabulary? Well, it has, and we hope you enjoy this lighthearted
approach to describing call centre corporate culture.
We invite you to send us your own unique chuckles and we will publish
all that we can.
Enjoy!
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