Call Centre Campus Call Centre Seminars

During 1999 and 2000, CCCAG designed and delivered two seminars to sold-out call centre audiences across North America. These powerful seminars—Best Practices In Call Centre Management and Performance Measurements for Call Centres—were delivered to over 400 leading organizations such as American Express, G.E., Ford, Chrysler, Bank One, Honeywell, Microsoft, Okley, Acer Computers, and First National Bank. These seminars are now available exclusively through CCCAG to in-house corporate clients. You don't have to travel or be away from the office—CCCAG will come to you! Each seminar can be customized to suit individual client needs and all are available in either a one or two day interactive, intensive seminar format.

Contact CCCAG for more information.

Here are a few samples of what recent seminar participants had to say.

Performance Measurements for Call Centres

“Excellent seminar! I am able to go back and immediately apply what I learned.”
Laura Shepherd, Customer Service Manager, St. John Health Plan

“I just want to comment that this seminar will help me begin to initiate what our V.P. has been asking for. I had no idea where to begin and the information provided in this seminar is specific enough for me to begin immediately.”
Marybeth Cuff, HR Team Leader, The Quaker Oats Co.

Best Practices in Call Centre Management

“This was just a super seminar! Lots of ideas, solid content and I look forward to implementing many of the key ideas. Thanks CCCAG!”
Candace Wolfoshol, Customer Service Manager, First National Bank

“I recommend this seminar to call centre managers and supervisors regardless of your years of experience in the industry. Powerful, fun and extremely well presented.”
Lisa Muzyk, Call Centre Manager, Livephonecard.com

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